Restoration Industry Consultants
Restoration Industry Consultants
Australia’s leading indoor environmental consultancy specialising in enhancing outcomes for property restoration and remediation.
Save time and money and reduce risk
The Simple Truth
We provide Restoration Contractors, Insurance Builders, Loss Adjusters and Insurers with one independent, professional, unbiased and reliable source to achieve the very best outcomes for restoration and remediation projects.
We do this by providing pragmatic, experienced and science-based consulting services to better define the minimum scope of work, ensure compliance, and decrease job failure rates. Our services help reduce overall project lifecycles and associated costs as well as enhance policyholder experiences.
We have years of hands-on field experience
Experience Counts
As our consultants are former insurance builders and restorers, they have years of hands-on field experience as well as qualifications in the provision of restoration and remediation services. This real-world experience enables RIC staff to provide thorough assessments and practical advice and scope of work to achieve the best outcomes for our client’s projects.
We offer the following services;

Industry Challenges
Over Scoping
There is a significant lack of understanding within the insurance industry as to who is qualified to provide “hygienist” services for restoration and remediation projects. As there is no single professional designation for someone to be recognised as an Indoor Environmental Professional (IEP) there are numerous self-proclaimed IEPs or “consultants” that do not have the required experience, knowledge and qualifications to meet the criteria for being considered an IEP. As a result, many remediation/restoration projects are either over or under scoped, timeframes and costs have blown out and all kinds of confusion leading to customer dissatisfaction.
Lack of Experience
Poorly conducted assessments lead to contamination being left in the property. Due to a lack of knowledge and low confidence, there is a tendency to rely on the results of microbial sampling without the knowledge of sampling limitations or how to properly interpret results. A significant amount of unrelated and pre-existing damage is being included as part of the claimable repairs due to the inability of some consultants to differentiate.
Over-Sampling
There is a tendency to complicate projects by conducting unnecessary sampling when it is not required as well as incorrect interpretation of analysis results.
Those who lack experience and education often don’t have the confidence to make determinations without the need for taking samples. There is also a lack of understanding regarding the limitations of various sampling and analyses and how to properly interpret the result relevant to the environment the sample was taken from.
Fear and confusion
Many “consultants” or “hygienists” will use baffling scientific or technical language making it difficult for other parties to properly understand the level of risk and the required associated works.
Often alarmist language will be used when it comes to microbial contamination (mould and bacteria) which can cause unwarranted fear for customers as well as escalate claims.
High Failure Rate
Post Remediation Verifications are commonly “failed” based on improper microbial sampling and incorrect interpretation of results leading to unnecessary additional works, prolonged project turnaround times as well as significant additional project costs.
How we can help you
Services Offered
We offer a comprehensive suite of services including;


When we can help you
Event Types
Our services are appropriate for events such as;
We Are Australia’s Leading Independent Indoor Environmental Consultancy for Restoration Projects.
We are 100% committed to
Providing Better Outcomes
We are committed to excellence in the restoration service industry and creating better outcomes for all parties. We guarantee that;
We create, promote and adhere to
Industry Best Practices
We are committed to improving industry outcomes and increasing the knowledge and capabilities of those that we work with through promoting best practices, sharing our learned experience and providing leading industry education.
We are members of the following organisations and associations;
Everybody Benefits
Everyone benefits from having an independent source of truth for restoration projects and insurance claims. Here are some of the benefits our clients experience;
Insurance Business
Builder/Restorer
Insured Customer
get in touch today
We’re here to help
Contact us to discuss the specific needs for your organisation and allow us to demonstrate why we are Australia’s most trusted independent source of truth for all restoration projects and insurance claims.