Restoration Industry Consultants

Restoration Industry Consultants

An independent source of truth for all restoration projects and insurance claims.

Save time and money and reduce risk

The Simple Truth

We provide Restoration Contractors, Insurance Builders, Loss Adjusters and Insurers with one independent, professional, unbiased and reliable source of truth to achieve the very best outcomes for their restoration and remediation projects by providing pragmatic and science-based consulting services to reduce instances of over-scoping and over-sampling due to lack of experience, fear and confusion, and decrease job failure rates. We reduce lifecycles and costs through adherence to industry standards and compliance and are 100% committed to getting the best outcomes for all parties.

We’re WAY more than just “hygienists”

Experience Counts

As our consultants are former insurance builders and restorers, they have hands-on field experience and qualifications in the provision of restoration and remediation services. This experience enables RIC staff to confidently provide the practical scope of works to achieve the best outcomes for our client’s projects.

We offer the following services;

  • Restoration & Remediation Consulting

  • Indoor Environmental Quality

  • Provision of Industry Training

Industry Challenges

These are the main challenges we solve for our clients;

Over Scoping

There is a general lack of understanding as to who is qualified to provide “hygienist” services and there is no existing professional designation for someone to be an Indoor Environmental Professional (IEP). Many self-proclaimed IEPs or “consultants” do not meet the criteria to be considered IEPs as they do not have the required skill set to provide assessments of damaged properties as well as the scope of works for remediation and restoration. As a result, many remediation/restoration projects are over scoped due to this lack of knowledge and low confidence to define what minimum works are required.

Lack of Experience

Poorly conducted assessments lead to contamination being left in the property. Due to a lack of knowledge and low confidence, there is a tendency to rely on the results of microbial sampling without the knowledge of sampling limitations or how to properly interpret results. A significant amount of unrelated and pre-existing damage is being included as part of the claimable repairs due to the inability of some consultants to differentiate.


There is a tendency to over sample and over scope remediation/restoration projects due to lack of training, experience and confidence.

Fear and confusion

Many “consultants” or “hygienists” deliberately use baffling scientific or technical language making it difficult for other parties to understand the risk and required associated works. They sometimes use alarmist language when it comes to mould and bacteria which can cause unwarranted fear for customers and escalate claims.

High Failure Rate

Jobs are being “failed” based on improper microbial sampling and incorrect interpretation of results leading to unnecessary additional works, prolonged project turnaround times as well as significant additional project costs.

How we can help you

Services Offered

We offer a comprehensive suite of services including;

  • Assessments and investigations of properties damaged by water, fire & smoke

  • Provision of the scope of works for required remediation and restoration
  • Post Remediation Verification of completed projects

When we can help you

Event Types

Our services are appropriate for events such as;

  • Fire & Smoke Damage
  • Water Damage & Structural Drying
  • Microbial Contamination (mould, bacteria, etc)
  • Malicious Damage (drug residue, vandalism, etc.)

We are an independent source of truth for all restoration projects and insurance claims.

Our main point of difference is

Our Impressive Track Record

Restoration & Remediation Projects
Claims of Malpractice

We are the only company in Australia that solely provides assessments and consulting for insurance-related property damage, and has delivered more than 5,500 restoration and remediation projects and ZERO claims of malpractice.

We are 100% committed to

Providing Better Outcomes

We are committed to excellence in the restoration service industry and creating better outcomes for all parties. We guarantee that;

  • our assessments are directly overseen by experienced and certified consultants
  • our consultants are former remediation/restoration contractors and builders with years of hands-on industry experience
  • we will clearly define what is or is not claim related (pre-existing and unrelated damages)
  • we will provide pragmatic, solutions-based advice in accordance with all recognised industry guidelines
  • we will use easy to understand language without being alarmist
  • we will provide clear and concise reports without high levels of unnecessary or irrelevant content, and
  • we will not bias our reporting for any party.
  • Leak from blocked air-conditioning condensation drain.

    Read More
  • Escape of liquid from air-conditioning condensation pipe.

    Read More
  • Mould remediation claim with escalation in scope and costs.

    Read More

We create, promote and adhere to

Industry Best Practices

We are committed to improving industry outcomes and increasing the knowledge and capabilities of those that we work with through promoting best practices, sharing our learned experience and providing leading industry education.

We are members of the following organisations and associations;

Everybody Benefits

Everyone benefits from having an independent source of truth for restoration projects and insurance claims. Here are some of the benefits our clients experience;

Insurance Business

  • Reduced overall claim lifecycle
  • Reduced Claims Costs

  • Compliance with industry Standards and guidelines

  • Only remediation and repairs related to the claim are undertaken

  • Reduced risk of non-compliance, disputes and potential litigation

  • Consistent service delivery nationally (and New Zealand)

Building Contractor

  • Consistent service delivery nationally (and New Zealand)

  • Removes responsibility to define the required scope of works

  • Provides confidence on the required scope of works

  • Removes ambiguity from projects enabling quicker discission making

  • Validates restoration/remediation decisions

  • Provides access to independent third-party restoration and remediation consultants without conflict of interest

  • Provides independent verification that their completed works have met the minimum requirements set forth by the industry standards and guidelines

Insured Customer

  • Provides confidence that all works are verified by an independent third-party as being completed in compliance with industry standards and guidelines

  • Prevents them from being exposed to hazardous contamination in a property

  • Helps to get them back into their home sooner

get in touch today

We’re here to help

Contact us to discuss the specific needs for your organisation and allow us to demonstrate why we are Australia’s most trusted independent source of truth for all restoration projects and insurance claims.