Restoration Industry Consultants
Restoration Industry Consultants
An independent source of truth, enhancing outcomes for property restoration and remediation projects.
Save time and money and reduce risk
The Simple Truth
We provide Restoration Contractors, Insurance Builders, Loss Adjusters and Insurers with one independent, professional, unbiased and reliable source to achieve the very best outcomes for restoration and remediation projects.
We do this by providing pragmatic, experienced and science-based consulting services to better define the minimum scope of work, ensure compliance, and decrease job failure rates. Our services help reduce overall project lifecycles and associated costs as well as enhance policyholder experiences.
We have years of hands-on field experience
Experience Counts
As our consultants are former insurance builders and restorers, they have years of hands-on field experience as well as qualifications in the provision of restoration and remediation services. This real-world experience enables RIC staff to provide thorough assessments and practical advice and scope of work to achieve the best outcomes for our client’s projects.
We offer the following services;
Restoration & Remediation Consulting
Indoor Environmental Quality
Provision of Industry Training
Industry Challenges
Over Scoping
There is a significant lack of understanding within the insurance industry as to who is qualified to provide “hygienist” services for restoration and remediation projects. As there is no single professional designation for someone to be recognised as an Indoor Environmental Professional (IEP) there are numerous self-proclaimed IEPs or “consultants” that do not have the required experience, knowledge and qualifications to meet the criteria for being considered an IEP. As a result, many remediation/restoration projects are either over or under scoped, timeframes and costs have blown out and all kinds of confusion leading to customer dissatisfaction.
Lack of Experience
Poorly conducted assessments lead to contamination being left in the property. Due to a lack of knowledge and low confidence, there is a tendency to rely on the results of microbial sampling without the knowledge of sampling limitations or how to properly interpret results. A significant amount of unrelated and pre-existing damage is being included as part of the claimable repairs due to the inability of some consultants to differentiate.
Over-Sampling
There is a tendency to complicate projects by conducting unnecessary sampling when it is not required as well as incorrect interpretation of analysis results.
Those who lack experience and education often don’t have the confidence to make determinations without the need for taking samples. There is also a lack of understanding regarding the limitations of various sampling and analyses and how to properly interpret the result relevant to the environment the sample was taken from.
Fear and confusion
Many “consultants” or “hygienists” will use baffling scientific or technical language making it difficult for other parties to properly understand the level of risk and the required associated works.
Often alarmist language will be used when it comes to microbial contamination (mould and bacteria) which can cause unwarranted fear for customers as well as escalate claims.
High Failure Rate
Post Remediation Verifications are commonly “failed” based on improper microbial sampling and incorrect interpretation of results leading to unnecessary additional works, prolonged project turnaround times as well as significant additional project costs.
How we can help you
Services Offered
We offer a comprehensive suite of services including;
- Assessments and investigations of properties damaged by water, fire & smoke, microbial contamination and other hazardous contaminants
- Determination of cause of damage as well as pre-existing and unrelated issues
- Provision of scope of works for required remediation and restoration
- Restoration & Remediation Project Consulting for all stages of the works
- Post Remediation Verification of completed projects
When we can help you
Event Types
Our services are appropriate for events such as;
- Fire & Smoke Damage
- Water Damage & Structural Drying
- Microbial Contamination (mould, bacteria, etc)
- Malicious Damage (drug residue, vandalism, etc.)
We are an independent source of truth for all restoration projects and insurance claims.
WE ARE VERY PROUD TO DEMONSTRATE
Our Impressive Track Record
We are the only company in Australia and New Zealand that solely provides assessments and consulting for insurance-related property damage, and has consulted on more than 8,000 restoration and remediation projects with ZERO claims of malpractice.
We are 100% committed to
Providing Better Outcomes
We are committed to excellence in the restoration service industry and creating better outcomes for all parties. We guarantee that;
all assessments are conducted or directly overseen by experienced and certified consultants
our consultants are former remediation/restoration contractors and builders with years of hands-on industry experience
we will clearly define what is or is not claim related (pre-existing and unrelated damages)
we will provide pragmatic, solutions-based advice in accordance with recognised industry guidelines
we will use easy to understand language without being alarmist
we will provide clear and concise reports without high levels of unnecessary or irrelevant content, and
we will not bias our reporting for any party.
We create, promote and adhere to
Industry Best Practices
We are committed to improving industry outcomes and increasing the knowledge and capabilities of those that we work with through promoting best practices, sharing our learned experience and providing leading industry education.
We are members of the following organisations and associations;
Everybody Benefits
Everyone benefits from having an independent source of truth for restoration projects and insurance claims. Here are some of the benefits our clients experience;
Insurance Business
- Reduced overall claim lifecycle
Reduced Claims Costs
Compliance with industry Standards and guidelines
Only remediation and repairs related to the claim are undertaken
Reduced risk of non-compliance, disputes and potential litigation
Consistent service delivery nationally (and New Zealand)
Building Contractor
Consistent service delivery nationally (and New Zealand)
Removes responsibility to define the required scope of works
Provides confidence on the required scope of works
Removes ambiguity from projects enabling quicker discission making
Validates restoration/remediation decisions
Provides access to independent third-party restoration and remediation consultants without conflict of interest
Provides independent verification that their completed works have met the minimum requirements set forth by the industry standards and guidelines
Insured Customer
Provides confidence that all works are verified by an independent third-party as being completed in compliance with industry standards and guidelines
Prevents them from being exposed to hazardous contamination in a property
Helps to get them back into their home sooner
get in touch today
We’re here to help
Contact us to discuss the specific needs for your organisation and allow us to demonstrate why we are Australia’s most trusted independent source of truth for all restoration projects and insurance claims.
